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What Does Reseller Hosting Denote?

The cPanel reseller web hosting mode of operation operates by cutting cPanel web server(s) into predefined reseller hosting packages, which are subsequently marketed as individual reseller plans. Each single cPanel-based reseller web site hosting plan is managed by the WebHost Manager (WHM) admin tool. WHM is the location where the reseller sets up the shared web hosting packages traded under his own trademark. Here are the typical stages a regular cPanel-based web page hosting reseller has to pass through:

1. Select a billing/invoicing software system

In order to accept money from their customers, the resellers must obtain an invoicing system linked with the cPanel/WHM module. The most famous invoicing software systems for cPanel and WHM are ModernBill, WHMCS, ClientExec and AWBS.

2. Open a merchant account

A merchant account for credit/debit card transactions is needed. Preferably issued by a bank (Bank of America, HSBC, Barclays, etc.) or some sort of an invoicing processor (PayPal, WorldPay, 2CheckOut, etc.). Without the merchant account, the reseller will not be able to gather any credit/debit card payments from his site hosting customers. This merchant account needs to be created inside the selected payment platform by the earnest reseller.

3. Create a domain reseller account

If you will be offering domain name registration and transfer solutions to your customers, you have to establish a domain reseller account with a given domain name registrar and to link it inside the invoicing software system.

4. Create the shared hosting accounts

The cPanel reseller web page hosting business model enables the reseller to sell shared website hosting accounts exclusively. Using the WHM interface, the wholesale site hosting resources must be divided into smaller accounts.

5. Select the prices for the shared web site hosting packages

Now is the time for the reseller to select the prices for the offered shared web space hosting accounts. While doing this, it's advisable to pay good heed to the fact that inside the invoicing software (which is independent from cPanel and WebHost Manager, i.e. a 3rd login place for the reseller so far and 2nd for the customers) the customers will be able to take a look at their invoices (due or paid) and the earlier transactions made, i.e. this is the Billing Manager for the earnest cPanel web hosting clients too. cPanel has more or less 150 sections inside (the user needs to learn quickly), but does not offer any Billing or Invoice Manager. Can you imagine that?

6. Set the prices for the domain names

The customer interface provided by cPanel also does not support quite vital domain name procedures, such as registrations, transfers, renewals, parking, DNS registrations, DNS record alterations, etc. So, this billing gateway is also providing a place for the exalted cPanel site hosting customers where they can execute some (still, not all) of the aforementioned crucial domain administration and handling activities. So, now is the time for the reseller to select which Top-Level Domains (TLDs) will be offered and to select their corresponding registration, transfer and renewal prices.

7. Add a client support system

Another thing that is unavailable in the user interface provided by cPanel is a technical support section (a customer support system). Depending on the billing gateway the reseller has chosen already, a ticket platform is either present or not. If it is not added, the reseller has to provide a customer support platform and to install it somewhere. Somehow the shared hosting customers should be aware of its presence.

8. Link the order wizard with the site

At last, now is the time for the reseller hosting website itself. There the shared web space hosting accounts and domains can be bought by the prospective customers. The entire web site must perform in perfect accord with the payment software. This implies, within the website, the order wizards and the order pages must be connected accurately.

Let's summarize the login locations present with the cPanel hosting reseller plans. There are at least two and maximum four locations to log in to, which can be very puzzling for the resellers and chiefly for the clients.

For the reseller the login places are:

(1) cPanel (for the reseller web site); (2) WebHost Manager; (3) the payment software platform; (4) the customer support platform (this is in case the billing software does not already include it - some do, others don't).

Login places for the ecstatic cPanel web site hosting customers:

(1) cPanel; (2) the invoice system; (3) possibly the client support trouble ticket system.


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